Pontus Wärnestål

Service and UX Designer · Assistant Professor (PhD)· Public Speaker

I am an award-winning Service Designer and Human-Computer Interaction researcher, with 15+ years of professional work, research, and teaching experience with Interaction, User Experience, and Service Design.

Currently, I work as Director of Service Design at inUse – and as Assistant Professor of Informatics at Halmstad University. My research focuses on Service Design and Health Innovation.

NEW! Please feel free to join my online class on Customer Journey Mapping on Skillshare.

 

Experience

Director of Service Design

inUse Experience

Service design lead for strategic digital projects. Customer journey mapping, impact mapping, and designing digital experiences such as websites, web apps, medical equipment, solutions for city planning, and health service innovation.

As Director at inUse, I am developing the Service Design discipline internally and externally by public speaking, running workshops, as well as teaching and developing courses for inUse Academy. I am also coaching my colleagues to develop Service Design as a value-creating design discipline.

May 2016 - Present

Assistant Professor

Halmstad University

Researching and teaching UX and Service Design with a research focus on health innovation and urban development/smart cities. I designed and implemented the interaction design-oriented Digital Design and Innovation bachelor program and worked as Program Director.

See my list of published research.

October 2011 - Present

UX Director

CP+B Europe

Leading the UX and interaction design discipline at Crispin Porter + Bogusky Europe with my skilled colleagues. Working with methodology development, contextual inquiry, analyzing user mental models and behavior patterns, deriving information architectures, laying out digital ecosystems, wireframing, prototyping, and doing usability testing for both local and international clients.

My work also involves presenting interaction design concepts for global and local clients, evangelizing the UX field and giving guest lectures and workshops.

2009 - 2012; 2015 - 2016

Interaction and UX Designer

Etteplan Tech

Consultant in Interaction Design, UX, and Usability Analysis at clients such as Volvo Cars, AxTech GPS/GSM-enabled alarm systems, and digital advertising agency Daddy.

September 2007 - June 2009

PhD Student

Linköping University
Graduate School of Language Technology

Doctoral research in Language Technology. Design and implementation of conversational recommender systems with spoken and typed interaction. Multimodal interaction design and implementation (gesture and speech). Publication and oral presentation of research papers at international conferences. Graduate course work, and teaching at university level.

September 2002 - September 2007

Interaction Designer and Software Developer

Nokia Home Communications

Design and development of electronic program guides for TV set-top boxes with spoken interaction. Java, Speech recognition (Nuance), dialogue system development and usability evaluation. Contextual analysis (qualitative analysis and affinity diagramming) and Interaction Design concepting that lead to academic publications.

September 2001 - September 2002

Education

Linköping University

Doctor of Philosophy (Ph.D)
September 2002 - September 2007

Linköping University

Licentiate of Philosophy (Ph.Lic)
April 2004

Linköping University

Master of Cognitive Science
August 1997 - June 2001

Adelaide University

Student Exchange
July 2000 - January 2001

Whatcom Community College

Student Exchange
August 1994 - June 1995

Publications

2017

  • Wärnestål, P., Svedberg, P., Lindberg, S., Nygren, J. (2017). Effects of Using Child Personas in the Development of a Digital Peer Support Service for Childhood Cancer Survivors. Journal Of Medical Internet Research, 2017 May 18; Vol. 19 (5), pp. e161.
  • Nygren, J., Lindberg, S., Wärnestål, P., Svedberg, P. (2017). Involving Children With Cancer in Health Promotive Research: A Case Study Describing Why, What, and How. JMIR Research Protocols, ISSN 1929-0748, E-ISSN 1929-0748, Vol. 6, no 2, e19.

2016

  • Svedberg, P., Einberg, E.-L., Wärnestål, P., Stigmar, J., Castor, A., Enskär, K. & Nygren, J. (2016). Support from healthcare services during transition to adulthood – Experiences of young adult survivors of pediatric cancer. European Journal of Oncology Nursing, 21, 105-112.
  • Wärnestål, P. (2016). Formal Learning Sequences and Progression in the Studio: A Framework for Digital Design Education. Journal of Information Technology Education: Innovations in Practice, 15, 35-52.

2015

  • Weman Josefsson, K., Ebbesson, E., Halila, F., Johnson, U., Lund, J., Wickström, N. & Wärnestål, P. (2015). Application of self-determination theory in the e-health industry – promoting sustainable exercise motivation. In: Olivier Schmid & Roland Seiler (Ed.), Proceeding: 14th European Congress of Sport Psychology: Sport Psychology: Theories and Applications for Performance, Health and Humanity: 14-19 July 2015, Bern, Switzerland.
  • Weman Josefsson, K., Halila, F., Johnson, U., Wickström, N. & Wärnestål, P. (2015). Digital interventions in self-determined exercise motivation – interdisciplinary innovations. In: ISBNPA 2015: Advancing Behavior Change Science : 3rd – 6th June 2015: Abstract Book.
  • Weman-Josefsson, K. A., Halila, F., Johnson, U., Wickström, N. & Wärnestål, P. (2015). Digital Innovations and Self-determined exercise motivation: an interdisciplinary approach. In: Proceedings of The 6th International Multi-Conference on Complexity, Informatics and Cybernetics: IMCIC March 2015. Orlando, Florida.

2014

  • Weman-Josefsson, K. A., Halila, F., Johnson, U., Lindwall, M., Wickström, N. & Wärnestål, P. (2014). Digital innovations and self-determined exercise motivation: a person-centred perspective. In: Vitalis – Nordens ledande eHälsomöte 2014, Göteborg, 8-10 april 2014, (pp. 22-25).
  • Lindberg, S., Wärnestål, P., Nygren, J. & Svedberg, P. (2014). Designing digital peer support for children: design patterns for social interaction. In: IDC '14 Proceedings of the 13th International Conference on Interaction Design and Children (IDC 2014), Aarhus, Denmark, 17-20 June, 2014, (pp. 47-56). [S.l.]: ACM Press.
  • Wärnestål, P., Svedberg, P. & Nygren, J. (2014). Co-constructing Child Personas for Health-Promoting Services with Vulnerable Children. In: Proceedings of the 32nd Annual ACM SIGCHI Conference on Human Factors in Computing Systems (CHI 2014), Toronto, ON, Canada, 26 April-1 May, 2014 (pp. 3767-3776). Toronto, ON, Canada: ACM Press.
  • Wärnestål, P. & Kronlid, F. (2014). Towards a user experience design framework for adaptive spoken dialogue in automotive contexts. In: Proceedings of the 19th International Conference on Intelligent User Interfaces, Haifa, Israel – February 24-27, 2014, (pp. 305-310). New York, NY: ACM Press.

2013

  • Weman-Josefsson, K., Wärnestål, P., Johnson, U., Halila, F. & Wickström, N. (2013). An interdisciplinary project plan on Digital Innovations and Self-determined Exercise Motivation. In: Proceedings of CVHI Research School "Entrepreneurship and Health", 2nd Open Seminar, "Entrepreneurship, Health, and Innovation", November 12th 2013, Halmstad University, Halmstad, Sweden.
  • Kronlid, F., Larsson, S. & Wärnestål, P. (2013). Using Learned Predictions of User Utterances to Decrease Distraction. In: Raquel Fernandez and Amy Isard (Ed.), Proceedings of the 17th Workshop on the Semantics and Pragmatics of the Dialogue, SemDial 2013, Amsterdam, 16-18 December (pp. 210-212).
  • Wärnestål, P. & Nygren, J. M. (2013). Building an Experience Framework for a Digital Peer Support Service for Children Surviving from Cancer. In: Proceedings of 12th International Conference on Interaction Design and Children (IDC'13), New York, NY, United States, 24-27 June, 2013 (pp. 269-272). New York, NY, USA: Association for Computing Machinery (ACM).
  • Einberg, E.-L., Svedberg, P., Wärnestål, P., Thomsen, M., Stigmar, J., Enskär, K., Nygren, J. (2013). Involving children in research and innovation processes in the development of digital health promotion intervention. In: Proceedings of the 21st International Conference on Health Promoting Hospitals & Health Services, Body & Mind, Gothenburg, Sweden, May 22-24, 2013 (pp. 80-80).
  • Wärnestål, P. (2013). Studio Course Progression in Digital Design Education. In: Proceedings of The 36th Information Systems Research Seminar in Scandinavia (IRIS), Gran, Norway, August 11-14, 2013.
  • Wärnestål, P. & Lindqvist, M. (2013). Designerly Ways of Teaching and Learning: A Course Structure for Interaction Design. Journal of Learning in Higher Education, 9(1), 181-190.
  • Einberg, E.-L., Svedberg, P., Wärnestål, P., Thomsen, M., Stigmar, J., Enskär, K., Nygren, J. (2013). Hur gör man barn delaktiga i forsknings- och innovationsprocesser vid utveckling av digitala hälsoinnovationer. Paper presented at Barnrättsdagarna, 16-17 april 2013, Örebro, Sverige.

2012

  • Einberg, E.-L., Svedberg, P., Wärnestål, P., Thomsen, M., Stigmar, J., Enskär, K., . . . Nygren, J. (2012). Participatory innovation process for development of a digital peer support service for children with cancer. In: SIOP Publication Abstracts. Paper presented at 44th Congress of the International Society of Paediatric Oncology, London, United Kingdom, October 5-8, 2012 (pp. 88-88). Hoboken, NJ: John Wiley & Sons.
  • Einberg, E.-L., Svedberg, P., Wärnestål, P., Thomsen, M., Stigmar, J., Enskär, K., . . . Nygren, J. (2012). Hur gör man barn delaktiga i forsknings- och innovationsprocesser vid utveckling av digitala hälsoinnovationer. Paper presented at Medicinska riksstämman, 28-30 november, Stockholm, Sverige.
  • Wärnestål, P. (2012). Kan man föreläsa på ett bibliotek?: Kombinerad lärande- och designmiljö på fältet. In: NU2012: Gränslöst lärande: Göteborg 17-19 oktober 2012: konferenskatalog. Paper presented at Konferens för Nätverk och Utveckling: Gränslöst lärande 2012 (NU2012), (pp. 29-31).
  • Einberg, E.-L., Svedberg, P., Wärnestål, P., Thomsen, M., Stigmar, J., Enskär, K., . . . Nygren, J. M. (2012). Participatory innovation process for development of a digital peer support service for children with cancer. In: Proceedings of the 9th Nordic Society of Pediatric Oncology Nurses meeting, NOBOS 2012, Uppsala, Sweden, May 19-22, 2012 (pp. 118-118).
  • Wärnestål, P. & Lindqvist, M. (2012). Course Structuring for Procedural Knowledge in Interaction Design Education. In: IRIS 35: Proceedings of the 35th Information Systems Research Seminar in Scandinavia: Designing the Interactive Society, (IRIS'35), Sigtuna, Sweden, August 17–20, 2012. Uppsala: Department of Informatics and Media, Uppsala University.
  • Wärnestål, P. & Lindqvist, M. (2012). Designerly Ways of Teaching and Learning: A Course Structure for Interaction Design. In: Joint International Conferences 2012 Academic Business World International Conference & International Conference on Learning and Administration in Higher Education: Proceedings. Paper presented at International Conference on Learning and Administration in Higher Education, Nashville, Tennessee, USA, May 23-25th, 2012 (pp. 79-91).
  • Lahti, A., Naraha, S., Svensson, J. & Wärnestål, P. (2012). Ethical Heuristics – A Tool for Applying Ethics in User-Involved IS Projects. In: Christina Keller, Mikael Wiberg, Pär J. Ågerfalk, Jenny S. Z. Eriksson Lundström (Ed.), Nordic Contributions in IS Research: Third Scandinavian Conference on Information Systems, SCIS 2012, Sigtuna, Sweden, August 17-20, 2012, Proceedings. Paper presented at The Third Scandinavian Conference on Information Systems - SCIS 2012 & The 35th IRIS seminar - Designing the Interactive Society. New York: Springer-Verlag New York.

2002-2007

  • Wärnestål, P., Degerstedt, L. & Jönsson, A. (2007). Emergent Conversational Recommendations: A Dialogue Behavior Approach. In: Simon Keizer, Harry Bunt, Tim Paek (Ed.), Proceedings of the 8th SIGdial Workshop on Discourse and Dialogue, Antwerp, Belgium, 1-2 September, 2007 (pp. 63-66). East Stroudsburg, USA: Association for Computational Linguistics.
  • Wärnestål, P., Degerstedt, L. & Jönsson, A. (2007). Interview and delivery: Dialogue strategies for conversational recommender systems. In: Joakim Nivre, Heiki-Jaan Kaalep, Kadri Muischnek, Mare Koit (Ed.), Proceedings of the 16th Nordic Conference of Computational Linguistics NODALIDA 2007, University of Tartu, Estonia, 24-26 May, 2007 (pp. 199-205). Tartu, Estonia: University of Tartu.
  • Wärnestål, P., Degerstedt, L. & Jönsson, A. (2007). PCQL: A Formalism for Human-Like Preference Dialogues. In: IJCAI 07: 5th IJCAI Workshop on Knowledge and Reasoning in Practical Dialogue Systems, Hyderabad, India, January 8th, 2007 (pp. 46-54).
  • Wärnestål, P. (2007). Dialogue Behavior Management in Conversational Recommender Systems. (Doctoral dissertation). Linköping: Department of Computer and Information Science, Linköping University.
  • Wärnestål, P. (2005). Modularized User Modeling in Conversational Recommender Systems. In: Liliana Ardissono, Paul Brna & Antonija Mitrovic (Ed.), User Modeling 2005: 10th International Conference, UM 2005, Edinburgh, Scotland, UK, July 24-29, 2005, (pp. 527-529). Berlin: Springer Berlin/Heidelberg.
  • Wärnestål, P. (2005). User Evaluation of a Conversational Recommender System. In: Ingrid Zukerman, Jan Alexandersson & Arne Jönsson (Ed.), 4th IJCAI Workshop on Knowledge and Reasoning in Practical Dialogue Systems, Edinburgh, Scotland: August 1, 2005, (pp. 32-39).
  • Wärnestål, P. (2005). Modeling a Dialogue Strategy for Personalized Movie Recommendations. In: Mark van Setten, Sean McNee & Joseph Konstan (Ed.), Beyond Personalization 2005: A Workshop on the Next Stage of Recommender Systems Research, San Diego, January 9, 2005, (pp. 77-82).
  • Johansson, P. (2004). Design and Development of Recommender Dialogue Systems. (Licentiate dissertation). Linköping: Department of Computer and Information Science, Linköping University.
  • Berglund, A. & Johansson, P. (2004). Using speech and dialogue for interactive TV navigation. Interactive Access in the Information Society (UAIS), 3(3-4), 224-238.
  • Ibrahim, A. & Johansson, P. (2003). Multimodal Dialogue Systems: A Case Study for Interactive TV. In: Noëlle Carbonell & Constantine Stephanidis (Ed.), Universal Access Theoretical Perspectives, Practice, and Experience: 7th ERCIM International Workshop on User Interfaces for All, Paris, France, October 24–25, 2002, (pp. 209-218). Berlin: Springer Berlin/Heidelberg.
  • Degerstedt, L. & Wärnestål, P. (2003). Evolutionary Development of Phase-Based Dialogue Systems. In: Bjørnar Tessem, Pekka Ala-Siuru, Patrick Doherty & Brian Mayoh (Ed.), Eighth Scandinavian Conference on Artificial Intelligence: SCAI'03, Bergen, Norway, November 2-4, 2003 (pp. 59-67). Amsterdam: IOS Press.
  • Johansson, P. (2003). MADFILM – a Multimodal Approach to Handle Search and Organization in a Movie Recommendation System. In: Patrizia Paggio, Kristiina Jokinen & Arne Jönsson (Ed.), Proceedings of the 1st Nordic Symposium on Multimodal Communication: Copenhagen, Denmark, 25-26 September, 2003 (pp. 53-65). København: CST, Center for Sprogteknologi.
  • Ibrahim, A. & Johansson, P. (2002). Multimodal Dialogue Systems for Interactive TV Applications. In: Danielle C. Martin (Ed.), Proceedings: Fourth IEEE International Conference on Multimodal Interfaces: 14-16 October 2002: Pittsburgh, Pennysylvania, USA (pp. 117-122). Piscataway, NJ: IEEE Computer Society.

Awards

  • Reach for Change Finalist (2015)
  • Svenska Designpriset Nomination (2015)
  • Innovation Prize Winner in Livestrong Foundation's The Big C Competition (2014)
  • Finalist in Livestrong Foundation's The Big C Competition (2014)
  • Best of CHI Honorable Mention Award (2014)
  • Accomplished Teacher Pedagogical Merit degree (2014)
  • Best Paper Award – Conference of Learning in Higher Education (2012)
  • Presentation Excellence Award – Conference of Learning in Higher Education (2012)
  • EPICA Gold – "Magical Christmas Cards" for the Swedish Postal Service (2010)
  • Best Master's Thesis Award – Linköping University (2001)