I am an award-winning Service Designer and Human-Computer Interaction researcher, with 15+ years of professional work, research, and teaching experience with User Experience, Interaction Design, and Service Design.
Currently, I work as Director of Service Design at inUse – and as Associate Professor in Informatics at Halmstad University. My research focuses on Service Design and Innovation, especially on algorithmic digital service platforms, physical spaces, and health innovation.
NEW! Please feel free to join my online class on Customer Journey Mapping on Skillshare.
Service design lead for strategic digital projects. Customer journey mapping, impact mapping, and designing digital experiences such as websites, web apps, medical equipment, solutions for city planning, and health service innovation.
As Director at inUse, I am developing the Service Design discipline internally and externally by public speaking, running workshops, as well as teaching and developing courses for inUse Academy. I am also coaching my colleagues to develop Service Design as a value-creating design discipline.
Researching and teaching UX and Service Design with a research focus on health innovation and urban development/smart cities. I designed and implemented the interaction design-oriented Digital Design and Innovation bachelor program and worked as Program Director.
See my list of published research.
Leading the UX and interaction design discipline at Crispin Porter + Bogusky Europe with my skilled colleagues. Working with methodology development, contextual inquiry, analyzing user mental models and behavior patterns, deriving information architectures, laying out digital ecosystems, wireframing, prototyping, and doing usability testing for both local and international clients.
My work also involves presenting interaction design concepts for global and local clients, evangelizing the UX field and giving guest lectures and workshops.
Consultant in Interaction Design, UX, and Usability Analysis at clients such as Volvo Cars, AxTech GPS/GSM-enabled alarm systems, and digital advertising agency Daddy.
Doctoral research in Language Technology. Design and implementation of conversational recommender systems with spoken and typed interaction. Multimodal interaction design and implementation (gesture and speech). Publication and oral presentation of research papers at international conferences. Graduate course work, and teaching at university level.
Design and development of electronic program guides for TV set-top boxes with spoken interaction. Java, Speech recognition (Nuance), dialogue system development and usability evaluation. Contextual analysis (qualitative analysis and affinity diagramming) and Interaction Design concepting that lead to academic publications.
Some slide decks are temporarily available for download.