Ethnographic research, contextual observation, stakeholder and user interviews. Actionable insights that make sense of rich, qualitative data. Usability testing and expert reviews.
Service design blueprints, information architecture, sketching, wireframing, prototyping, digital ecosystem mapping and customer journey mapping. Systemic design approaches to achieve measurable long-term results.
Guest lectures, workshops, and public speaking engagements on topics such as user-centered design methodology, digital culture, interaction design, and service strategy.